Policy

PRIVACY POLICY

At Spez Designs, we value and respect your privacy. This Privacy Policy explains how spezdesigns.com (“we”, “us”, or “the Site”) collects, uses, and protects your personal information when you browse or make a purchase through our website.

Any personal details you provide — including your name, email address, postal address, or payment information — are used solely to process your order and ensure a seamless shopping experience. We do not share your information with third parties except as required to complete your purchase.

If you would like more information about how we manage and protect your data, please contact us directly.

SHIPPING POLICY

Spez Designs offers nationwide shipping within Australia. All orders are dispatched within 7-10 business days. Once your order has been shipped, tracking details will be sent to the email address provided at checkout.

Please keep in mind:

  • Delivery timeframes may vary depending on your location and public holidays.

  • Spez Designs is not responsible for delays caused by postal services or by incorrect shipping details provided at checkout.

RETURN & REFUND POLICY

We want you to shop with confidence at Spez Designs. If your purchase isn’t quite right, we’re here to help.

Change of Mind Returns

Refunds for change of mind are available within 7 days of receiving your order, provided the following conditions are met:

  • The item is returned in its original packaging and condition.

  • You contact us via email with your order number and reason for return (email available on our website).

  • Return postage costs are covered by the customer.

Once we receive and inspect the returned item, your refund will be issued to the original payment method within 3–5 business days.

Incorrect Items

If you receive an incorrect item, please email us within 7 days of delivery with:

  • Your order number, and

  • A photo of the item received.

We will arrange a solution promptly and cover any return postage if required.